Shipping policy
Effective date: August 5, 2026
WHERE WE SHIP
We currently ship to addresses in the United States. Other destinations will be added later.
PROCESSING TIME
Orders are processed and handed to the carrier within 1–3 business days of payment. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM ET, on a weekend, or on a holiday begin processing the next business day.
DELIVERY TIME
Once shipped, delivery to U.S. addresses takes an estimated 5–8 business days.
Total estimated time from order to doorstep: 6–11 business days.
These are estimates, not guarantees. Carrier delays, weather, customs inspection, and peak seasons can extend them.
WHERE YOUR ORDER SHIPS FROM
Our products are shipped from a partner fulfillment facility located outside the United States. This does not change the price you pay or the timelines above, but it does mean your parcel clears U.S. customs before domestic delivery.
DUTIES, TAXES AND CUSTOMS FEES
Any applicable duties, import fees, and customs charges on your order are paid by us. The price you see at checkout is the price you pay, and you will not be asked for anything on delivery.
Customs authorities may open and inspect any parcel. This is outside our control and can add time to delivery.
IF YOUR ORDER IS DELAYED
If we cannot ship your order within the timeframe stated above, we will notify you by email and give you the choice to either consent to the new estimated shipping date or cancel your order for a full and prompt refund. If we cannot provide a revised date, you may cancel for a full refund at any time before shipment.
You do not need to do anything to keep this right. It applies automatically to every order.
TRACKING
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves the facility. Tracking can take 24–72 hours to show its first scan. If tracking hasn't updated after five business days, email us at support@freshown.com and we'll chase it.
WRONG ADDRESS
We ship to the address you enter at checkout. If it's incomplete or incorrect, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped. Once shipped, we can't redirect a parcel. Orders returned to sender because of an incorrect address can be reshipped at your cost or refunded minus shipping.
LOST, STOLEN OR DAMAGED PARCELS
If tracking shows delivered but you don't have the parcel, check with your household and neighbors first, then email us within 7 days of the delivery scan. If a parcel is genuinely lost in transit or arrives damaged, email us with your order number and, for damage, a photo — we'll replace it or refund you.
QUESTIONS
Rajen LLC · 33 N Gould St, Sheridan, WY 82801, USA · support@freshown.com