Refund policy
Return & Refund Policy
Effective date: August 5, 2026
THE SHORT VERSION
You have 30 days from the delivery date to decide. If Freshown isn't working out for your dog, email us and we'll refund you. You do not need to send back a bottle you've already started using.
WHY 30 DAYS
Thirty days is roughly one bottle. It's long enough to know whether anything is changing and short enough that you're not stuck with a decision you've already made. We'd rather refund you than have you keep something that isn't working.
WHAT'S ELIGIBLE
An opened bottle you've been using. Eligible for a refund without a physical return — we can't resell it and we're not going to make you pay to ship it back.
Unopened bottles from a multi-bottle order. Eligible for a refund. We will ask you to return them, and we'll send you the return address when you contact us.
Damaged or incorrect items. Always eligible. Send us a photo and we'll replace or refund at our cost.
WHAT'S NOT ELIGIBLE
Requests made more than 30 days after delivery.
Products bought from anyone other than this store. If you bought elsewhere, contact that seller.
Orders where the parcel was returned to us because of an incorrect address supplied at checkout — those are refunded minus outbound shipping.
HOW TO REQUEST A REFUND
- Email support@freshown.com within 30 days of delivery with your order number and a sentence about what happened. The sentence isn't a hurdle — it's how we find out what to fix.
- We reply within 1–2 business days with confirmation, and return instructions if a return is needed.
- If a return is required, ship to the address we give you. Do not send anything back before contacting us — unannounced returns can't be matched to an order.
REFUNDS
Approved refunds are issued to your original payment method within 3–5 business days of approval, or of us receiving the returned item where a return was required. Your bank or card issuer may take a further 5–10 business days to post it — that part is out of our hands.
Where a return is required, return shipping is at your expense, unless the item was damaged or incorrect, in which case we cover it.
CANCELLING AN ORDER
You can cancel any order for a full refund before it ships. Email us as soon as possible — orders are processed within 1–3 business days. Once shipped, the policy above applies instead.
YOUR STATUTORY RIGHTS
This policy is in addition to any rights you have under applicable consumer protection law. It does not limit them.
CONTACT
Rajen LLC · 33 N Gould St, Sheridan, WY 82801, USA · support@freshown.com